hello@hospitalityservices.cl

Expertos en consultoría hotelera

Mission

Our mission is to provide creative, easily applicable and cost effective solutions to our clients, while always challenging the concepts of the service industry in an enriching environment for both our private and professional lives. Our philosophy is based on the concept that service is a science and an art where people, details and authenticity are keys to generate exceptional experiences. Our drivers are learning, questioning and reflecting without losing our sense of humor.

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Services

At Hospitality Services, we offer a wide range of personalized services according to our clients’ needs and the reality of the market. Therefore we do not offer pre-prepared packages but custom-made. We can work with you at every step of the way from the feasibility studies and the search for investors or, in consolidated companies, when modifying your value proposition, strategy or scale of operations.
  • Project Evaluation

    • Project Evaluation

    We evaluate every step and every part of hospitality or gastronomy businesses from the feasibility study and business plan to the implementation and operation, including the search for investors. When conducting market studies and launching communicational strategy, we work closely with experts in both fields.

  • Business Intelligence

    • Business Intelligence

    Receiving reliable, in real time information is of significant value for hospitality or restaurant management. With our partner BiWiser, we provide Business Intelligence tailored for each client regarding their financial statements and KPIs. Our Business Intelligence software works directly with the ERP and PMS improving the information management by reducing data manipulation.

  • Mystery Shopper

    • Mystery Shopper

    Because a hotel or restaurant can always do better, we provide service quality control. Commonly called Mystery Shopper, we send someone to check the service of the property by pretending to be a regular guest. After their visit, they prepare a report with their experience. It’s the perfect tool to reassure that your employees correctly apply your standards and service culture.

  • Operational Training

    • Operational Training

    We offer technical training in Rooms Division and Food & Beverages as well as in service concept, guest handling or complaint management. Technical training sessions such as Check-In procedure or Breakfast service are divided in two: a theoretical part followed by practical exercises to assess the staff´s assimilation. Food safety trainings are given in collaboration with our partner HACCP Chile.

  • Operational Strategy

    • Operational Strategy

    The operational strategy is directly linked to the value proposal of the company. This is why we work on creating or updating your standards, procedures and organization chart in order to improve the efficiency and profitability levels, as well as providing your staff with the suitable tools. The implementation stage and change management are key, therefore we emphasize their importance and support you during this phase.

Team

Horacio Rojas

Horacio Rojas

Director

Master in Hospitality Management, Les Roches-Gruyère, Swizerland

Outdoor freak

Aude Moulines

Aude Moulines

Project Manager

MBA en Hotelería, Glion, Swizerland

Eternal traveler

Paulina Neira

Paulina Neira

Project Manager

Bachelor in Business Administration, Univ. de Chile

Yoga Iyengar Teacher

Bachelor in Business Administration from Universidad de Chile, Master in Finances from Universidad de Chile and Master in Hospitality Management from Les Roches – Gruyere, Switzerland. He started working in the hospitality industry in 2007. In 2013, he came back to Chile to open Hospitality Services in order to develop hospitality of superior quality. Since then, he´s been working with prestigious hotels as well as on his own projects.

Bachelor in translation (French, English, Spanish, German) from Institut Catholique de Paris and MBA in Hospitality Management from Glion, Switzerland. A Rooms Division specialist, she worked in luxurious hotel chains such as Kempinski and Mandarin Oriental in Europe and the Middle East. In January 2014, she moved to Chile to start working at Hospitality Services and supervise the projects linked to the Rooms Division area.

Bachelor in Business Administration from University of Chile. After working more than seven years in cost control in different industries, Paulina joined Hospitality Services in August 2014 as a Project Manager.

Contributors

Richard Sharman

Richard Sharman

Social Media Specialist

Bachelor in Business Administration, Univ. Adolfo Ibañez

Catalina Ivanschitz

Catalina Ivanschitz

Market Study Specialist

Bachelor in Business Administration, Univ. Católica de Chile

Felipe Meyer

Felipe Meyer

Tourism Marketing Specialist

Bachelor in Business Administration, Univ. Diego Portales

Customers

Contact

Hospitality Services

+ 56 9 8838 2814

Santiago, Chile

hello@hospitalityservices.cl

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hello@hospitalityservices.cl